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Location & Directions 519-824-9371
Mon - Thu: 10:00am - 6:00pm
Fri: 10:00am - 8:00pm
Sat: 10:00am - 5:00pm
Sun: 12:00pm - 4:00pm
 
 
 
 
 
 

Store Policies

BUY ON-LINE, PICKUP IN-STORE

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

RETURNS

We will accept returns of regular-priced items for exchange, store credit or refund:

  • with original receipt.
  • if the product is in new condition, unused and with original packaging intact.
  • if returned within 7 days of purchase (except Christmas season: up to January 15 of the next calendar year).

The following items are not returnable:

    • Cycling shorts
    • Tools
    • Food or nutrition products
    • Custom order items
    • Items purchased at Sale or Clearance pricing
    • Special order bikes, custom, Project One , demo or used bikes

Returned items must be in “as new” condition, with original packaging (unless it is a warranty return). If the item shows signs of use , wear and tear or damaged packaging, we will not accept the return.

Bicycle returns are on a case-by-case basis, and at the discretion of the manager: 

  • bicycle must be “new” condition.
  • bicycles must be returned within 7 days un-ridden, and will be exchanged or accepted for store credit only. No refunds.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.

We reserve the right to cancel or refuse any sale where errors in pricing or stock status exist regardless of the source of those errors. Thank you!

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

What Information We Collect

The following types of information may be collected at this website (if you volunteer it):

  • your e-mail address
  • your first and last name
  • your street address, city, state and ZIP Code
  • pertinent information specific to an event or activity (where relevant)

More About E-Mail & Postal Addresses

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.

Effective as of October 26/2016

 

Speed River Bicycle, 135 Wyndham St. N., Guelph, ON N1H 4E9, 519-824-9371
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